Customer Architect

Elastic · United Statesmid

In short

▸Arquitecto técnico que guía a clientes en el uso efectivo de soluciones de búsqueda, seguridad y observabilidad.
▸Define planes técnicos personalizados para asegurar que los clientes alcancen sus metas de negocio con Elastic.
▸Destacado: Actúas como asesor técnico confiable, alineando tecnología con objetivos empresariales para aumentar el crecimiento de ingresos.

Not specified

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What they ask for

✓Experiencia hands-on en dominios clave: Observabilidad, Ciberseguridad y Búsqueda Empresarial.
✓Fundamentos sólidos en soluciones de software en la nube.
✓Capacidad para definir y comunicar criterios de éxito técnico personalizados.
✓Habilidad para alinear objetivos técnicos con metas de negocio del cliente.
✓Actitud proactiva y mentalidad de crecimiento con enfoque en aprendizaje continuo.
✓Experiencia colaborando con equipos comerciales y preventas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Elastic StackObservabilityCybersecurityEnterprise SearchCloud-based solutionsTechnical Success PlansAWSAzureGCPKubernetes

Who should you write to at Elastic?

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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions. We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies. While previous experience with Elastic solutions is not a prerequisite, an eagerness to adopt our suite of solutions and apply them effectively to solve our customers' challenges is critical. This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion. As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer’s expectations. Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio. In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers goals and critical metrics. The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment of Elastic solutions in the customer's environment. They detail the necessary steps for implementation, highlight achievements for successful consumption or expansion, and provide and effectiveness aligned to the customer’s business goals. By actioning this plan, you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction. From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions. This hands-on role requires you to be proactive, with a keen understanding of our customers' technical landscape and a commitment to making their journey with Elastic solutions successful and valuable. Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic solutions, with the ultimate goal of growing annual recurring revenue (ARR). What You Will Be Doing • Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals. • Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives. • Ensure a successful technica

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