Contract IT Specialist

Customer.io·LATAM, Canada, USARemotemid$7,360–$8,640 USD/mo

In short

→Especialista en TI contratado para soporte técnico diario en entorno remoto y SaaS.
→Gestiona dispositivos (MDM), acceso de usuarios (Okta), cumplimiento (SOC 2/ISO/HIPAA) y onboarding/offboarding.
→Posibilidad de conversión a tiempo completo según desempeño.

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What they ask for

✓3+ años en soporte TI, administración de sistemas o operaciones de TI
✓Experiencia práctica con soluciones MDM (Kandji, Jamf, Intune)
✓Conocimiento en gestión de identidad (Okta o similar), SSO y acceso basado en roles
✓Habilidades en scripting o herramientas de automatización
✓Capacidad para solucionar problemas en macOS (Windows es un plus)
✓Experiencia con actividades de cumplimiento (SOC 2, ISO, HIPAA)

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

OktaKandjiJamfIntuneZoomSaaS appsMDMSSOrole-based accessSOC 2

Who should you write to at Customer.io?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. io , and I'm looking for a Contract IT Specialist to help our globally distributed IT team keep pace as we scale. This is a hands-on, full-time contract role covering the day-to-day: responding to requests, keeping systems running, and supporting our people across a fully remote, SaaS-first environment. You'll be available 8am–5pm daily to jump on whatever the team needs that day. It's a great way to get IT operations exposure at a fast-growing SaaS company, with a possible path to full-time conversion based on performance and business need. What we value Responsiveness — you're quick to jump in and get people unblocked. Customer-service mindset — you're just as focused on user happiness as on policy. Reliability — you show up ready to tackle whatever comes in. What you’ll do Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset. Support employee lifecycle workflows (onboarding, offboarding, role changes), following established steps and flagging opportunities to improve them. Maintain identity and access management tasks — provisioning, SSO, group and role-based access across core systems. Help keep the device fleet healthy via MDM — compliance, endpoint protection, patching, and configuration. Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review prep, and control adherence. Keep operational documentation current, and pitch in with People, Security, and Engineering on cross-functional requests as they come up. Benefits This is a contracted engagement at $46–54/hr USD , depending on experience, for an estimated 3-month term, with potential to convert to full-time based on performance and business need. Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with a Recruiter 30-minute video call with the Hiring Manager 45-minute Technical Interview All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. io letterhead. io . Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness.

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