Sr. IT Project & Program Manager, Asset Management

Pinterest·San Francisco, CA, US; Remote, USRemotesenior

In short

→Liderar relaciones con proveedores de servicios TI globales y monitorear su desempeño.
→Usar datos y KPIs para gestionar contratos, costos y optimizar servicios con IA.
→Rol clave en escalabilidad, costos, cumplimiento y operaciones de soporte técnico internacional.

Comfortable working in English in global collaboration settings.

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What they ask for

✓Experiencia comprobada en gestión de proveedores de servicios gestionados a escala.
✓Habilidades sólidas en análisis de datos y creación de KPIs/métricas.
✓Capacidad para colaborar con múltiples áreas (Procurement, Legal, Finance, Security).
✓Experiencia en control de activos y ciclos de vida de hardware.
✓Habilidad para usar IA en procesos operativos de gestión de servicios.
✓Influencia sin autoridad formal y comunicación efectiva.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

SLAKPIreportingAIvendor governancecontract managementinvoicing accuracycompliancebudget planningcost optimization

Who should you write to at Pinterest?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Team: Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes? Join Pinterest's IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide. In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales. What you'll do: • Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability. • Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets. • Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations. • Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services. • Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships. • Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization. • Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve. • Partner with IT leadership on budget planning and forecasting for vendor-delivered services. • Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings. • Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time. What we're looking for: • Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance. • Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations. • Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority. • Experience partnering cross-fun

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