Enterprise Customer Success Manager

Emilabs · Mexicomid

In short

▸Gestión estratégica de clientes empresariales (CEO del cliente)
▸Liderazgo en resultados con enfoque en datos y colaboración entre equipos
▸Impacto directo en una empresa en crecimiento con inversión de Silicon Valley

Bilingual (English required for internal and client communication)

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What they ask for

✓Experiencia en Customer Success o gestión de cuentas empresariales
✓Capacidad de liderar relaciones con equipos ejecutivos
✓Enfoque orientado a resultados con métricas claras
✓Habilidades analíticas sólidas para tomar decisiones con datos
✓Capacidad para coordinar entre sales, producto, tech e implementación
✓Iniciativa para operar con autonomía en un entorno rápido

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SaaSAIText-based engagementCustomer Success PlatformCRMData AnalyticsProduct Team CollaborationSales Team CollaborationImplementation TeamExecutive Communication

Who should you write to at Emilabs?

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We are looking to hire an Enterprise Customer Success Manager looking to join an early yet executive CS team and have an impact on a category-defining company, backed by some of the best investors in Silicon Valley. CS Managers at Emi are the CEOs of our Portfolio Partners, not only managing relationship with our customer’s leadership team, but leading the strategy in order to have a larger impact in each account. About the Customer Success Team At Emi we are focused on solving real problems for our clients and for our candidates, which is why we are a customer-focused company. Our customer success team is responsible of leading the relationship with our clients and ensuring they obtain the best results from our projects together. Our team is composed of people with strong client relationship skills who are also extremely data-driven and capable of pivoting between multiple internal teams in terms of implementation, sales, product, and tech in order to drive results. About Us At Emi Labs (YC '19) we are on a mission to increase frontline workers' access to professional opportunities by building the infrastructure for Frontline Workers (check our manifesto online). As our first step, we are transforming the high-volume recruiting process of Frontline Workers to make it as simple, human, and fair as possible for both Candidates and Recruiters. Our product is a SaaS recruitment platform powered by AI that helps companies engage with candidates via text to drive faster and more efficient hiring processes. We are growing fast, well funded, and obsessed with making our mission a reality.

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