Enterprise Customer Success Manager

Samsara·Remote - USRemotemid

In short

→Gestión estratégica de clientes enterprise más grandes y complejos de Samsara.
→Impulsas la adopción de la plataforma para transformar operaciones físicas globales, con foco en seguridad y eficiencia.
→Eres el catalizador interno que alinea producto, ventas y clientes en estrategias de largo plazo.

Fluency in English required for customer and internal communications.

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What they ask for

✓Experiencia previa gestionando cuentas enterprise complejas.
✓Habilidad para influir en stakeholders ejecutivos y alinear objetivos empresariales.
✓Capacidad para liderar planes de éxito conjuntos con métricas claras.
✓Experiencia en mejorar la adopción de plataformas tecnológicas a gran escala.
✓Habilidades de colaboración estrecha con equipos de producto, ventas y soporte.
✓Compromiso con el crecimiento a largo plazo y la sostenibilidad del valor del cliente.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Samsara Connected Operations™Video-Based SafetyVehicle TelematicsApps and Driver WorkflowsEquipment MonitoringSalesSupportSales EngineeringProductExecutive Business Reviews

Who should you write to at Samsara?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara. In this role, your impact is felt across the physical operations that run our world. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics, you will gameplan on new workflows to ensure our largest partners achieve their multi-year business goals. This role is highly cross-functional, as you will partner with Sales, Support, Sales Engineering, and Product to influence mission-critical initiatives and Samsara’s long-term roadmap. This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro. You should apply if: • You want to lead high-impact, mission-critical partnerships: You are ready to manage Samsara’s largest and most complex accounts where the stakes involve global supply chains and large-scale infrastructure. You want your guidance to underpin the modern operations of the world’s most significant businesses. • You have a talent for strategic influence: You have the diplomatic poise to guide executive stakeholders toward a proactive platform strategy. You enjoy the challenge of aligning Samsara’s long-term roadmap with the multi-year goals of Fortune 500 partners. • You are an internal catalyst for innovation: You have the experience to advocate for mission-critical customer initiatives by influencing internal roadmaps across Product, Finance, and Legal. You are comfortable having your voice heard by senior leadership during executive business reviews. • You are committed to building for the long term: You understand that proving value in the Enterprise Select space takes resolve and strategic foresight. You want to be a role model for our cultural principles while helping to scale a world-class team globally. In this role, you will: • Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainab

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