Product Support Specialist, Europe

Linear · EuropeRemotejunior

In short

▸Especialista en soporte técnico para usuarios técnicos en Europa.
▸Resuelves problemas, investigas errores, mejoras documentación y analizas retroalimentación de clientes.
▸Trabajas remotamente en un equipo distribuido con enfoque en calidad y ejecución rápida.

No se requiere inglés explícitamente, pero el trabajo se realiza en inglés.

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What they ask for

✓Ubicación actual en Europa.
✓Habilidades excepcionales de comunicación y servicio al cliente con públicos técnicos.
✓Experiencia en solución de problemas técnicos, incluyendo APIs e integraciones.
✓Capacidad para reproducir errores en distintos entornos (navegadores, sistemas operativos, móviles).
✓Interés por aprender SQL, JavaScript, APIs y GitHub, aunque no sea requisito directo.
✓No es un rol de ingeniería de producto, sino de soporte con impacto en producto.

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Who should you write to at Linear?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in Europe. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do - Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery - Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit - Partner with our engineering team to document and reproduce bugs - Surface trends and insights from customer feedback to the team at large to inform product choices - Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations Requirements - Currently based in Europe. - Passion about technology, quality, and Linear’s mission - Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. - Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). - Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent Tender Offer https://linear.app/now/sharing-growth-with-the-people-building-linear Linear is an equal opportunity employer. We do not discri

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