Sr. Software Development Engineer in Test (Agentic)

Dialpad·Kitchener, Canadasenior

In short

→Desarrollas y gestionas infraestructura de pruebas automatizadas para agentes de IA de voz en Dialpad.
→Testeas flujos completos: UI, APIs, audio, texto y orquestación de agentes con enfoque en calidad, rendimiento y experiencia de usuario.
→Destaca el rol central en hacer que el producto de IA sea más prueba, estable y potente gracias a la automatización avanzada.

Proficiency in English required for collaboration with U.S.-based teams.

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What they ask for

✓Experiencia sólida en pruebas automatizadas para sistemas de alta complejidad.
✓Capacidad para diseñar y mantener infraestructuras de prueba escalables.
✓Conocimiento profundo de pruebas end-to-end, incluyendo UI, APIs y flujo de audio/texto.
✓Experiencia trabajando con equipos de desarrollo y en entornos ágiles.
✓Habilidades sólidas en programación (Python o similar).
✓Enfoque en calidad, estabilidad y experiencia de usuario en productos de IA.

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PythonJavaScriptREST APIsWeb APIsWebSocketsAudio ProcessingText-to-SpeechSpeech-to-TextCI/CDDocker

Who should you write to at Dialpad?

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more. In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers. This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States. What you’ll do • Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification. • Design

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