Technical Support Engineer

Adyen·Amsterdamjunior

In short

→Ingeniero de soporte técnico que ayuda a comerciantes globales con pagos 24/7.
→Resuelves problemas técnicos, usas APIs y herramientas como Postman, y actúas como voz del cliente dentro de Adyen.
→Trabajas en un equipo internacional con horarios rotativos, incluyendo fines de semana y festivos.

Strong written and verbal communication skills in English

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What they ask for

✓Inglés fluido (escrito y hablado)
✓Experiencia previa en soporte técnico o soporte a clientes con enfoque técnico
✓Conocimiento práctico de APIs, HTTP, JSON y herramientas como Postman
✓Capacidad para resolver problemas técnicos con rapidez y precisión
✓Habilidades sólidas de comunicación escrita y verbal
✓Exposición a tecnologías web como HTML, JavaScript o scripting

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

APIsPostmanHTTPJSONHTMLJavaScriptScriptingNetworkingWeb-stack technologiesREST

Who should you write to at Adyen?

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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage. These hours will be compensated with time off as well as additional pay. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams. What you'll do • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. • You are responsible for supporting the merchants’ full lifecycle, providing direct technical support. • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants. • Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues. Who you are • You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English • You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. • You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting). Technical skills related to Networks / Networking will also be considered an asset for the role. • You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered. • You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity. • You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges

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