Technical Support Engineer

Adyen·Tokyomid

In short

→Ingeniero de Soporte Técnico que resuelve problemas complejos de integración y pagos para comerciantes en Japón.
→Trabajas con equipos globales, analizas logs, usas scripts y mejoras procesos de soporte.
→Destacado: impacto directo en la confiabilidad de pagos para empresas como Uber y Meta.

Fluent English required for global collaboration.

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What they ask for

✓Experiencia en soporte técnico, soluciones técnicas o ingeniería de soluciones.
✓Capacidad para resolver problemas técnicos complejos con clientes.
✓Experiencia con APIs, tecnologías web e integraciones de software.
✓Habilidades para analizar logs y depurar issues.
✓Experiencia con scripting/programación (SQL, JavaScript, Python, Java).
✓Capacidad para priorizar múltiples tareas en entornos rápidos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

APIWeb technologiesSoftware integrationsLogsSQLJavaScriptPythonJavaEmailPhone

Who should you write to at Adyen?

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This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer As a Technical Support Engineer based in Tokyo, you'll be part of Adyen's global Technical Support organisation, working closely with merchants across Japan while collaborating with teams and colleagues around the world. You'll partner with Engineering, Product, Commercial, and Operations to help merchants successfully integrate with and operate on the Adyen platform. This is a highly customer-facing role where you'll troubleshoot complex technical issues, advise merchants on integration best practices, and help them get the most out of Adyen's products. Beyond supporting merchants in Japan, you'll contribute to global initiatives, share knowledge across regions, and help continuously improve the way Technical Support operates worldwide. Your work will have a direct impact on our merchants' ability to process payments reliably and grow their businesses. What you'll do • Act as a primary technical point of contact for merchants across Japan and across the globe, providing support via email, phone, and other communication channels. • Troubleshoot complex API, integration, and payment processing issues, partnering with Engineering and Product teams to drive resolution. • Advise merchants on implementation best practices and help optimise their payment setup on the Adyen platform. • Build trusted relationships with merchants by delivering technical expertise and a best-in-class support experience. • Partner closely with Account Managers, Implementation Engineers, Product, Engineering, Commercial, and Operations teams across multiple regions to improve the overall merchant experience. • Gather merchant feedback and identify recurring themes to help influence product improvements and platform enhancements. • Collaborate with Technical Support teams across APAC and globally, sharing knowledge, driving operational improvements, and contributing to cross-regional initiatives and projects. • Contribute to the continuous improvement of global support processes, documentation, and best practices to help scale the Technical Support organization. • Maintain a high standard of customer satisfaction through technical expertise, clear communication, and end-to-end ownership of merchant issues. Who you are • You have experience in Technical Support, Technical Solutions, Solutions Engineering, or a similar customer-facing technical role. • You enjoy solving complex technical problems and working directly with customers. • You have experience supporting APIs, web technologies, and software integrations. • You're comfortable analyzing logs, debugging technical issues, and identifying root causes. • You have scripting or programming experience (e.g. SQL, JavaScript, Python, or Java). • You thrive in a fast-paced environment and can prioritize multiple issues effectively. • You enjoy collaborating with globally distributed, cross-functional teams across Product, Engineering, Commercial, and Operations. • You're customer-centric and take ownership from proble

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