AI Transformation Architect

Dialpad · London, UKsenior

In short

▸Arquitecto de transformación AI que traduce problemas empresariales en soluciones con IA agente.
▸Trabajas con clientes clave, equipos de ventas y productos para validar soluciones con PoCs y talleres técnicos.
▸Destacado: eres el puente técnico entre negocio y producto, impulsando la adopción de IA en cuentas estratégicas.

Fluency in English required for customer-facing roles and collaboration across global team

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What they ask for

✓Experiencia en transformación digital o transformación con IA en empresas B2B.
✓Habilidad para traducir objetivos empresariales ambiguos en soluciones técnicas con IA agente.
✓Capacidad para trabajar de forma colaborativa con equipos de ventas, servicios y clientes.
✓Experiencia previa en presales o consultoría técnica con soluciones de IA o automatización.
✓Conocimiento profundo del ciclo de vida de ventas y de implementación de soluciones digitales.
✓Habilidades de comunicación avanzadas, especialmente en presentaciones técnicas y talleres.

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AI AgentsAgentic AIDigital TransformationPresalesProof of Concept (PoC)Customer SuccessSales EngineeringBusiness ConsultingConversational AIVoice and Digital CX

Who should you write to at Dialpad?

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role The primary purpose of our AI Transformation Architect team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into validated, high-impact Agentic AI solution designs, driving business outcomes. AI Transformation Architects will act as the company's most technically fluent business consultant and the customer's most trusted AI architects throughout the presales motion. What you'll do • Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, Agentic AI solutions. • The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations. You don't just sell the vision; you create technical validation through strategic AI workshops and Proofs of Concept. • <spa

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