Client Support Specialist I

Trueml·Everett, WARemotejunior

In short

→Soportar operativamente a clientes empresariales desde atrás, manteniendo la integridad de los datos.
→Monitorear y garantizar el cumplimiento diario de los servicios prometidos a clientes.
→Destaca por ser clave en la fidelización de clientes clave, aunque no seas contacto directo.

Inglés avanzado requerido para comunicación y soporte técnico.

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The questions they'll ask you

1. ¿Cómo manejas un ticket de soporte crítico con SLA bajo con datos incompletos?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Al menos 1 año de experiencia en soporte técnico o operativo.
✓Capacidad para trabajar de forma remota y autónoma.
✓Atención detallada y habilidades analíticas sólidas.
✓Comunicación clara por escrito en inglés.
✓Experiencia con CRM o sistemas de gestión de clientes.
✓Capacidad para seguir procedimientos y mantener documentos precisos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

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Who should you write to at Trueml?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

About This Role: As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships. Joining our team remotely from anywhere in the US, you will provide critical "behind-the-scenes" support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision. Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence.

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