Collections Specialist I (Nov 9 Start Date)

Trueml·Lenexa, Kansasjunior

In short

→Especialista en cobros que ayuda a consumidores a resolver deudas con empatía y claridad.
→Trabajas con correos, llamadas entrantes y salientes, usando herramientas digitales para guiar a los clientes.
→Destaca el enfoque híbrido de IA humana: tecnología + apoyo humano real.

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The questions they'll ask you

1. ¿Cómo manejarías a un cliente que se siente frustrado por una deuda acumulada?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia previa en atención al cliente o cobros (mínimo 1 año).
✓Capacidad para comunicarse con empatía en entornos estresantes.
✓Habilidades de escucha activa y resolución de problemas.
✓Disponibilidad para trabajar de lunes a viernes, 9:30 a.m. - 6 p.m.
✓Excelentes habilidades de escritura en español.
✓Conocimiento básico de procesos de deuda y pagos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

TrueAccord PlatformCRM SystemEmail Communication ToolsOutbound Dialing SystemInbound Call HandlingDigital Messaging PlatformPredictive Analytics ToolsInternal Knowledge BaseCustomer Data Management SysteReal-time Reporting Dashboard

Who should you write to at Trueml?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. About This Role As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions through various communication channels, including email messaging, inbound call handling, and outbound dialing. We are hiring for our class starting on November 9 with a schedule of Monday through Friday, 9:30 a.m.- 6 p.m.

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