Customer Success Manager (Remote, Portugal)

Easygenerator·RemoteRemotemid

In short

→Gestión de cuentas de clientes en un software e-learning remoto desde Portugal.
→Relaciones estratégicas, revisiones trimestrales y planificación de éxito personalizada para retención y expansión.
→Destacado: ser la voz del cliente internamente e influir en la evolución del producto.

Excellent written and spoken English

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓Título universitario o superior.
✓2-3 años en Customer Success o gestión de cuentas clave.
✓Inglés fluido escrito y hablado para comunicación efectiva.
✓Enfoque comercial con capacidad de negociar resultados.
✓Capacidad para identificar necesidades reales detrás de las solicitudes.
✓Actitud proactiva para detectar riesgos y liderar planes de mitigación.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

e-learningCustomer SuccessAccount ManagementRetentionExpansionUpsellQBRsStrategic PlanningCustomer AdvocacyProduct Roadmap

Who should you write to at Easygenerator?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Join Easygenerator and help customers unlock the full value of e-learning Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. What you will be doing Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. Objectively assess account health scores and proactively take action to improve them. Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. What you will bring A bachelor's degree or higher. 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. A customer-oriented approach, with the ability to identify the real need behind a request. Nice to have A passion for HR tech and familiarity with the latest trends in the space. Ready to Join Us? If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today! Find more English Speaking Jobs in United Kingdom on Arbeitnow

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.