Customer Success Manager (Remote, UK)

Easygenerator·UKRemotemid

In short

→Gestión de cuentas de clientes en una plataforma e-learning remota (Reino Unido).
→Actuar como asesor confiable, con QBRs y planes estratégicos para retención y crecimiento.
→Destacado: liderar el 'voz del cliente' internamente para influir en la ruta del producto.

Excellent written and spoken English

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What they ask for

✓Titulación universitaria o superior.
✓2–3 años en Customer Success o gestión de cuentas clave.
✓Inglés excelente escrito y hablado, con capacidad de escucha activa.
✓Enfoque orientado al cliente y capacidad para identificar necesidades reales.
✓Mentalidad comercial y habilidades de negociación.
✓Capacidad para gestionar salud de cuentas y anticipar riesgos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

e-learningQBRsCustomer SuccessRetentionExpansionUpsellStrategic PlanningAccount HealthProduct RoadmapStakeholder Management

Who should you write to at Easygenerator?

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Join Easygenerator and help customers unlock the full value of e-learning Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. What you will be doing Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. Objectively assess account health scores and proactively take action to improve them. Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. What you will bring A bachelor's degree or higher. 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. A customer-oriented approach, with the ability to identify the real need behind a request. Nice to have A passion for HR tech and familiarity with the latest trends in the space. Ready to Join Us? If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today! Find more English Speaking Jobs in United Kingdom on Arbeitnow

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