Senior Manager, Customer Success Engineering

veeamsoftware·RemoteRemotesenior

In short

→Lidera un equipo de ingenieros de éxito del cliente para maximizar el valor de Veeam Data Platform.
→Gestiona onboarding, adopción técnica, planificación de éxito y reducción del riesgo de renovación.
→Destaca por convertir objetivos empresariales en resultados técnicos medibles en entornos enterprise.

Fluency in English required for customer and cross-functional collaboration.

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The questions they'll ask you

1. ¿Cómo estructurarías un plan de éxito técnico para un cliente recién onbordeado con Veeam Data Platform?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Liderazgo comprobado de equipos de ingenieros de éxito del cliente.
✓Experiencia profunda en resiliencia de datos, recuperación ante desastres y plataformas cloud.
✓Capacidad demostrada de traducir objetivos comerciales en resultados técnicos.
✓Acreditado en Veeam Data Platform o tecnologías asociadas (virtualización, almacenamiento, automatización).
✓Experiencia en ejecutivos y gestión de riesgos de renovación.
✓Habilidades avanzadas de coaching y desarrollo de talento.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Veeam Data PlatformDisaster RecoveryCloud PlatformsVirtualizationStorageOperating SystemsAutomationMicrosoft AzureAmazon Web ServicesVMware

Who should you write to at veeamsoftware?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the role The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes across Veeam Data Platform. This role balances strategic planning with hands-on execution leadership, ensuring customers realize value, improve resilience, expand adoption, and reduce renewal risk. This leader is accountable for building scalable customer success engineering practices across onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. The Senior Manager serves as a coach, operational leader, customer escalation point, and cross-functional partner to Sales, Renewals, Product, Support, Professional Services, and Technical Account Management. The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer business objectives into measurable technical outcomes. What you’ll do • Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes. • Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation. • Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation. <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,

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