Care Expert - Customer Training (m/f/d)

Voize·Berlinmid

In short

→Especialista en atención al cliente que acompaña a equipos de cuidado en centros residenciales.
→Trabajas junto al responsable de éxito del cliente para asegurar adopción y mejora de procesos antes y después del lanzamiento.
→Actúas como puente entre clientes, producto y equipo técnico, con enfoque en ahorrar tiempo a los profesionales de la salud.

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What they ask for

✓Experiencia previa como Pflegedienstleitung, QM-Beauftragte/r o cargo similar en atención a mayores en entornos residenciales.
✓Conocimiento profundo de procesos de calidad (QM), documentación en cuidados y sistemas EHR (idealmente Vivendi/Snap).
✓Capacidad para comunicarse con diferentes perfiles (directivos, administradores, equipos de cuidado) con idioma y enfoque adecuados.
✓Capacidad analítica para diferenciar entre problemas de proceso, configuración de sistema o necesidades de producto.
✓Habilidades de colaboración y trabajo en equipo con CSMs y el equipo de producto.
✓Fluidez en alemán (exigido para el rol y la comunicación con clientes).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

VivendiSnapEHRProductCSMGo-liveQM-ProzesseDokumentationsroutinenChange ManagementCare Documentation

Who should you write to at Voize?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows . We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission As a Care Expert , you are the trusted care advisor for voize's most important care group customers. Together with their Customer Success Manager, you make sure voize really changes how care teams work - not just that it goes live. You speak with QM-Leitungen and Pflegedienstleitungen as a peer, because you have done their job. Your success shows in adoption and in the time teams get back. g. Vivendi) before go-live, so mismatches surface early instead of during rollout Talk with QM-Leitungen and Pflegedienstleitungen as a peer about process design, how documentation is structured, and change management - in their language, not ours Review adoption with customer leadership after go-live and share clear, practical recommendations on voize settings and on care workflows Bring what you see across accounts back to our Product team, and name clearly what is a process topic, an EHR setup topic, or a real product need 🤝 Your Skillset You have worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role - at the level of the people you will advise You know QM processes, care documentation standards and EHR systems (ideally Vivendi/Snap) in stationärer Altenpflege You speak fluent German and can meet a careful Pflegedienstleitung, a cautious Geschäftsführung and a busy IT admin on the same day, each in their own way You think in a structured way and can tell whether something is a process topic, a system setup topic, or a change management topic - and what helps in each case You enjoy close collaboration: with CSMs, with Product, and on building the Care Expert playbook together 🌱 Growing together - what you can expect at voize We are a fast-growing startup, that means you will tackle new topics, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany Become a co-creator of our success with stock options Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible You decide when you work best; that means flexible working hours and a good hybrid set-up. ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

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