Technical Support Manager (m/f/d) L2

Voize·Berlinmid

In short

→Gestiona casos técnicos críticos de alto impacto para 2.000+ centros de salud en Alemania.
→Trabajas directamente con ingenieros, resolviendo fallos en integraciones, redes y sistemas cliente, con enfoque en raíz del problema.
→Una única solución puede impactar a cientos de instalaciones, con alto margen de influencia directa.

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What they ask for

✓Experiencia comprobada en soporte técnico de nivel 2/3 en entornos complejos.
✓Dominio técnico de redes (firewalls, proxies, DNS, TLS/certificados) y herramientas de observabilidad (Grafana, Sentry).
✓Conocimiento en administración de sistemas Windows/Linux en entornos empresariales.
✓Experiencia práctica con APIs e integraciones entre sistemas.
✓Dominio del alemán nivel C2 (bilingüe) como requisito obligatorio.
✓Habilidades para root cause analysis y ejemplo de mejorar procesos de soporte.

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GrafanaSentryAPIsWindowsLinuxFirewallsProxiesDNSTLS/certificatesMDM

Who should you write to at Voize?

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🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people . Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 Your Mission: Keep 2,000+ care facilities running When voize works, nurses get 39 minutes of their shift back. When something breaks, a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release; documentation stops and care teams feel it immediately. Your mission: make sure that downtime is minimum, and never happens twice. As Technical Support Manager , you own our technically hardest customer cases end-to-end. You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem - with a direct line to our Engineering team, not a ticket queue between you. And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once.

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