Manager, Fraud Operations

Affirm · Remote USRemotesenior

In short

▸Liderazgo estratégico en operaciones de fraude en FinTech con enfoque en equipos y eficiencia.
▸Gestión de equipos especializados en disputas y cumplimiento, con foco en cultura y desarrollo de talento.
▸Responsable de transformar procesos de fraude para mejorar calidad, productividad y cumplimiento.

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

What they ask for

✓6+ años en disputas y prevención de fraude en FinTech/tecnología
✓5+ años liderando equipos en gestión de fraude o roles de personas
✓Experiencia comprobada en cambio operativo a gran escala
✓Habilidades sólidas en planificación estratégica y gestión de riesgos
✓Capacidad para alinear objetivos de equipo con metas empresariales
✓Experiencia en gestión de escalaciones complejas y resolución de incidentes

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

fraud operationsdisputescompliancerisk managementoperational strategyperformance metricsteam leadershipprocess designcross-functional collaborationdata-driven decision making

Who should you write to at Affirm?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As a Fraud Operations Manager, you will play a critical, strategic leadership role responsible for overseeing operations across multiple Fraud Operations teams and pods, including those focused on disputes and compliance work. You will lead and develop people leaders and Individual Contributors (ICs) and be accountable for defining and executing a strategy to improve team function and drive scalable efficiency. A primary focus is cultivating a high-performance, psychologically safe culture that ensures teams meet business objectives, including productivity and accuracy, while fostering a strong sense of belonging, inclusion, and personal development. What you'll do Lead & Develop Talent • Lead, coach, and develop a group of people leaders and Individual Contributors (ICs) across multiple, specialized teams/pods, providing ongoing feedback, performance management, and career development to build long-term organizational capability. • Drive team performance using key metrics such as productivity, quality, customer outcomes, and service levels • Foster a high-performing, engaged team environment that operates effectively in a fast-paced, evolving environment • Partner with recruiting to hire, onboard, and retain top talent Set Strategy & Own Program Performance • Define and champion a clear operational strategy and roadmap to significantly improve the function, efficiency, quality, and compliance of your assigned teams/pods. • Drive operational excellence by leveraging domain expertise to identify and implement transformational changes and efficiencies that simplify investigator workflows. • Ensure full accountability for service levels and productivity of assigned areas, proactively managing queue health through data-driven burn down plans to maintain a healthy buffer. Drive Cross-Functional Alignment • Translate broader business goals into clear team-level objectives, providing clear, transparent communication to ensure operational alignment. • Proactively identify and mitigate systemic issues by looking beyond standard reporting and collaborating with cross-functional partners. • Serve as the ultimate escalation point for complex merchant, user, or internal stakeholder issues, establishing robust frameworks for incident resolution • Research and resolve risk events stemming from process breakdowns. What we look for • 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry • 5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs. • Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience. • Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building.</

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.