Sales and Implementation Engineer

Invgate·Mexico City. (Hybrid)mid

In short

→Técnico comercial que impulsa ventas y despliega soluciones ITSM/ITAM.
→Diseña demostraciones, pruebas de concepto y configuraciones para clientes en España y Latinoamérica.
→Destacado: relación directa con equipo de I+D para resolver problemas técnicos complejos.

Inglés avanzado requerido para interacciones técnicas con clientes y equipos.

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The questions they'll ask you

1. ¿Cómo explicarías una demo de ITSM a un cliente sin experiencia técnica?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Título o cursando ingeniería o ciencias de la computación
✓Experiencia previa en implementación de software, especialmente ITSM/ITIL
✓Bilingüe en inglés y español
✓Habilidades analíticas y de comunicación sólidas
✓Capacidad para colaborar con ventas y desarrollo
✓Inglés avanzado para interacciones técnicas con clientes y equipos

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

InvGate productsITSMITAMITILCRMDemosProofs of ConceptRFPRFIConfiguration

Who should you write to at Invgate?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a bilingual Sales & Implementations Engineer to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings. Responsibilities: • Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations. • Validating the solutions offered to prospects, from both a technical and project planning point of view. • Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing. • Generating documents to make configuration easier including tips around implementation best practices. • Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues. Qualifications Do not hesitate in applying if you: • Think analytically • Hold or are working towards a degree in Engineering or Computer Science • Have strong communication and negotiation skills • Enjoy working with clients, have good energy, and are empathetic • Have previous experience in software implementation, particularly ITSM or ITIL • Are bilingual in English and Spanish Having previous experience using InvGate products is a big plus! We offer real opportunities for professional development, fully covered English classes, top-tier health insurance, Free bithday day and extended PTO. Our office is located in Paseo de la Reforma, Cuauhtémoc, CDMX. This position will be Hybrid, requiring office attendance only 3 times a week.

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