(Senior) Account Manager

Tacto · Munichsenior

In short

▸Gestionar el crecimiento de clientes existentes mediante upsells y cross-sells en empresas B2B de SaaS.
▸Construir desde cero el proceso de expansión comercial, coordinando con ventas, éxito del cliente y producto.
▸Único puesto inicial de Account Manager en una empresa europea de IA industrial en crecimiento acelerado.

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What they ask for

✓2-4 años en entornos de alto rendimiento con resultados comerciales comprobados.
✓Experiencia comprobada en empresas B2B de SaaS con componente comercial.
✓Capacidad de negociar con compradores senior (C-Level, Head of Procurement).
✓Habilidad para gestionar múltiples partes interesadas y alinear equipos internos.
✓Dominio del alemán nativo y inglés fluido.
✓Enfoque procesal y atención al detalle en contratos, fechas de renovación y forecasting.

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B2B SaaSCustomer SuccessSalesProductFinanceProcurementRenewalsForecastingContract ManagementStakeholder Management

Who should you write to at Tacto?

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Your Impact We're strong at landing new customers. Now we need to get excellent at growing them. Expanding within the customer base is one of Tacto's biggest growth levers, and we're building it out for the long term. Most mature B2B companies generate 50%+ of their revenue from existing customers - we want to capture more of that potential, and we're strengthening the team to get there. As Account Manager, you'll be a driving force behind our expansion motion: identifying and closing upsells, cross-sells, and strategic price increases across our customer base, and helping build and sharpen the playbook as we scale it. You'll work between Sales, Customer Value, and Product, spotting growth opportunities and turning them into revenue. This is your chance to build and grow a crucial commercial function at one of Europe's fastest growing industrial AI companies. Your Tasks Own deals end-to-end: Identify opportunities, build business cases, run negotiations, close deals. Manage contracts and pricing logic. Master account intelligence: Read customer dynamics, map stakeholders, understand politics. Know when to drive expansion yourself vs. when to bring in AEs or Customer Value. Identify perfect timing for upsells. Coordinate across functions: Coordinate with Sales (pipeline), Customer Success (value-delivery), Product (what to sell), and Finance (forecasting) to drive expansion deals Own forecasting and planning: Build accurate expansion forecasts. Coordinate deal timelines. Keep the business informed and on track. Translate roadmap into revenue : Work with Product and Marketing to turn new modules into concrete expansion conversations with the right customers at the right time. Help building the function as it scales: Turn what you learn into reusable process, qualification criteria, pricing guardrails, forecasting templates, rules of engagement with Sales and Customer Value. Where the playbook doesn't exist yet, you help writing it Your Profile We're looking for someone who can build, close, and scale. Here's what typically works: 2-4 years in high-performance environments: A proven track record of hitting, and significantly overachieving, quarterly or yearly commercial targets, in account management, sales, or a customer success role with a real commercial component. Proven commercial track record in B2B SaaS companies. Extremely smart and driven – you connect dots quickly, learn fast, and push hard to win Excellent stakeholder management – you navigate complex organizations, build relationships with senior buyers (Heads of Procurement, C-Level), and align internal teams Negotiation toughness – you hold your ground in price discussions without burning bridges Process-oriented – you own details: contracts, terms, renewal dates, forecasting Genuine interest in industrial procurement – you want to understand how manufacturing companies work and speak their language Native German + fluent English Why This Role is Awesome This is the first dedicated Account Manager seat at Tacto. Some first structures exist, but most of the function is still yours to build: the quota model, the rules of engagement with Sales and Customer Value, the process itself. Get this right, and expansion becomes Tacto's biggest new revenue lever within two to three years, that's the scale of upside on the table. Do it well for the first 12 to 18 months, and you define your next step: a bigger book of accounts, leading the function as it grows into a full team, or a move into Sales or Customer Value leadership. What This Role Is - and Isn't This is not customer support with a sales quota bolted on. You'll be measured on revenue, not on being liked, and some weeks that means pushing a commercial conversation the customer wasn't asking for. This is not a mature, handed-to-you playbook. You'll build your own pipeline, your own forecast discipline, and parts of the process itself.

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