Lead Customer Success Specialist

Dialpad · Pasig City, Metro Manila, Philippineslead

In short

▸Líder en éxito del cliente post-venta, enfocado en retención y experiencia.
▸Trabajo diario: resolución de problemas, mejoras de procesos y comunicación digital con clientes en horario US (MT).
▸Destacado: trabajo híbrido con IA integrada en cada interacción, desde el cliente hasta el equipo.

Proficiency in English is required for all customer and team communication.

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What they ask for

✓Experiencia en soporte o éxito del cliente con enfoque en retención.
✓Habilidad demostrada para resolver problemas complejos con creatividad.
✓Comunicación digital clara y efectiva, con enfoque en empatía.
✓Capacidad para trabajar en horario US (8 AM - 5 PM MT), con cámara en línea.
✓Espacio de trabajo dedicado con conexión a internet estable.
✓Aptitud para trabajar con herramientas digitales y plataformas de colaboración.

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable, process-oriented professional with excellent digital communication skills and the ability to build rapport and develop situational awareness in customer interactions. This remote role requires full on-camera engagement during US core hours (8 AM - 5 PM Mountain Time) from a dedicated, technically equipped workspace with excellent internet connectivity. Your contributions will be vital to our team's success in a dynamic environment. Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!). What you’ll do • Lead all post-sales activities for Dialpad’s cu

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