On Holiday Support Agent

loveholidays · RemoteRemotejunior

In short

▸Soporta a clientes en vacaciones con problemas reales como traslados o hoteles.
▸Trabajas por teléfono, chat y casos, resolviendo problemas con empatía y rapidez.
▸Impacto directo en el bienestar del cliente, con oportunidad de crecer en áreas especiales.

Fluency in English (spoken and written) required

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What they ask for

✓Experiencia previa en atención al cliente, idealmente en entornos de soporte.
✓Excelentes habilidades de escucha y comunicación en inglés y español.
✓Capacidad para tomar decisiones rápidas con empatía bajo presión.
✓Disponibilidad para trabajar en oficina en Londres con un trayecto de hasta 2 horas.
✓Capacidad para trabajar en equipo en un entorno internacional con socios offshore.
✓Responsabilidad y atención al detalle para mantener notas precisas de casos.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

TelefoníaChatSistema de casosCorreo electrónicoHerramientas de comunicación iAplicaciones de gestión de proPlataforma de soporteSistemas de escalado de riesgoGestión de incidenciasRegistros de casos

Who should you write to at loveholidays?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Why loveholidays? At loveholidays - we trailblaze together . We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away. Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation . Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays. You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe , you'll be part of a fun-loving international community achieving great things together. About the team: The On Holiday Support team helps customers resolve issues that arise while they are away. This can include transfer problems, accommodation concerns, supplier issues, flight disruption and other unexpected situations that may affect a customer’s holiday. Customers may contact us when they are tired, worried, frustrated or unsure what to do next. Our role is to listen, understand what has happened and take ownership of finding the most appropriate resolution. You will be part of the UK On Holiday Support team and report to an On Holiday Support Team Leader. You will also work closely with colleagues in our offshore partner team and with suppliers and internal departments across loveholidays.. Our teams are split across the UK and our offshore partner, so being comfortable working cross-culturally is important. We welcome applications from candidates based in London and the surrounding areas. As this role requires some attendance at our London office, applications from candidates with a commute of more than 2 hours each way will not be considered. The impact you’ll have: You’ll support customers at moments when the service we provide can have a real impact on their holiday, taking ownership and responding with empathy, urgency and sound judgement. This means investigating what’s happened, communicating clearly and working towards practical resolutions. Some cases will be straightforward, while others may require supplier contact, further investigation or escalation to specialist teams. Our teams are split across the UK and our offshore partner, so being comfortable working cross-culturally is important. A customer-first mindset and strong problem-solving skills are essential, particularly when handling more challenging cases and helping restore customers’ confidence in loveholidays. You’ll also support English-speaking customers across our international markets. High performers may have opportunities to develop into specialist areas, including wellbeing and safeguarding.

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