Compliance Operations Specialist 1

Twilio·Remote - ColombiaRemotejunior

In short

→Analista de cumplimiento que investiga uso no autorizado de servicios de voz, SMS y correo en la plataforma de Twilio.
→Diariamente analiza datos y patrones para detener actividades fraudulentas, protegiendo a clientes y consumidores.
→Destacado: Se trabaja con IA para apoyar investigaciones, pero las decisiones finales son humanas y críticas.

No se requiere inglés, pero se requiere capacidad para comunicarse por escrito en inglés c

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What they ask for

✓Disponibilidad para horarios no tradicionales, incluyendo fines de semana, feriados y noches.
✓Habilidades de investigación y análisis para identificar patrones de comportamiento malicioso.
✓Capacidad para tomar decisiones rápidas bajo presión en casos urgentes.
✓Compromiso con el cumplimiento de políticas de voz, mensajes y uso aceptable de Twilio.
✓Experiencia previa en análisis de datos o trabajo en ciberseguridad/prevención de fraudes (no obligatoria, pero valorada).
✓Habilidad para comunicarse claramente por escrito con clientes vía correo.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Call Detail RecordsAggregate Traffic DataTwilio’s ToolsAI-Powered SystemsCompliance Investigation PlatfData Analysis ToolsEmail CommunicationPolicy DatabasesRoot Cause AnalysisTrend Identification Systems

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Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist 1 About the job At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work. Responsibilities In this role, you’ll: • Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations • Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives. • Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful. • Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions. • Resolve urgent issues impacting businesses, carriers and consumers worldwide. • Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity. • Provide support for customers by email, to ensure customers have an excellent experience with Twilio. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Willingness to work a non-traditional schedule, weekends, holidays and evenings

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