Support Engineer

Sonarsource·Genevamid

In short

→Ingeniero de soporte técnico que ayuda a clientes a integrar y usar herramientas de verificación de código AI.
→Dia a dia: resuelve problemas técnicos, integra productos en pipelines de CI/CD, y actúa como voz del cliente en mejora de productos.
→Hecho destacado: trabajas con empresas de la Fortune 100 y ayudas a prevenir fallos por código generado por IA.

Working knowledge of English is required.

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What they ask for

✓3-5 años de experiencia en soporte, mantenimiento o entrega de software de calidad.
✓Más de 2 años con pipelines DevOps: SCM (Git, SVN), IDE (VS, IntelliJ), CI (Jenkins, Azure DevOps, GitLab).
✓Experiencia práctica con herramientas de IA en desarrollo, depuración o optimización de flujo de trabajo.
✓Conocimiento de software local y en la nube.
✓Habilidad para resolver problemas técnicos complejos con clientes.
✓Capacidad de comunicar ideas técnicas de forma clara y colaborar con equipos multidisciplinarios.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

GitSVNVisual StudioIntelliJJenkins PipelinesAzure DevOpsBitBucketGitLabCI/CDIDE

Who should you write to at Sonarsource?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world’s leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. Position description To sustain the growth of our customer portfolio and to extend our services offering, we are looking for a Support Engineer. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole. As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions. What you will do Help customers integrate our solutions across their development pipeline. ). Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way. Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers. Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions. Have a voice in enhancing the way we work. Experience and qualifications Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software. g. g. g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with.

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