AI Engineer, Agentic Voice (TTS)

Dialpad · Kitchener, Canadamid

En corto

▸Ingeniero de IA que desarrolla y optimiza sintetizadores de voz (TTS) para agentes de IA
▸Trabajas con científicos del habla y diseñadores de experiencia de voz para hacer que las voces sean humanas y contextuales
▸Destacado: el rol está en el núcleo de la experiencia de voz del producto, con impacto directo en la autenticidad de los agentes de IA

Fluent English required for technical collaboration and documentation.

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¿Qué piden?

✓Experiencia con síntesis de voz (TTS) y modelos de lenguaje
✓Conocimiento profundo de arquitecturas de TTS (como Tacotron, FastSpeech)
✓Capacidad para integrar y optimizar motores de TTS en producción
✓Colaboración estrecha con diseñadores de voz y definición de personalidades de voz
✓Experiencia con sistemas de procesamiento de voz en tiempo real
✓Inglés avanzado para comunicación técnica y trabajo en equipo global

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¿A quién escribirle en Dialpad?

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an AI Engineer on our Speech Team, you'll own the back-end implementation and linguistic optimization of the voice ( TTS ) layer for our next-generation AI agents. You'll work squarely within our Speech Team, a high-impact R&D and engineering group focused on speech recognition, enhancement, and synthesis; bridging core speech science and product engineering so our agents sound human, context-aware, and trustworthy. You’ll build the systems that render voice: integrating and optimizing TTS engines, engineering the persona and parameter machinery, and exposing voice attributes to our customer-facing UI. You'll partner closely with our Voice Experience Designer, who authors and owns the persona standards and quality bar that you implement — you own the platform that makes their designs real, fast, and consistent at scale. This position reports to our Senior Manager, AI Speech, is based at our Kitchener hub, and operates on a hybrid schedule. What you’ll do <li data-renderer-start-pos="1335" data-local-id="1

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