Client Enablement & Coaching Lead

Kraken·Paris, Francelead

In short

→Líder en transformación operativa para clientes de energía usando metodología BOT y diseño humano.
→Guias consultivas a líderes y equipos de clientes durante migraciones tecnológicas complejas.
→Destacado: el rol conecta innovación tecnológica con impacto humano a escala global.

Fluent English required for client and internal collaboration.

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What they ask for

✓Experiencia comprobada en liderazgo consultivo y gestión de transformaciones operativas.
✓Conocimiento profundo de principios de Diseño Humano y práctica de gestión del cambio.
✓Capacidad para influir en líderes y desbloquear decisiones estratégicas.
✓Experiencia en gestión de proyectos con enfoque en milestones claros y seguimiento continuo.
✓Conocimiento técnico sobre CIS, facturación, gestión de datos de medidores y CRM.
✓Experiencia en funciones B2C y C&I con enfoque en experiencia del cliente.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Kraken Migration Framework (BOHuman Design PrinciplesChange Management Best PracticCustomer Information Systems (Billing SystemsMeter Data ManagementCRMAI-driven CommunicationsLeadership DevelopmentSkills-Based Learning

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Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. You will play a key role in delivering Kraken's Human Design principles and Operating Model to transform our clients Operations, leading implementation through a hands-on, consultative approach. A strong understanding of Human Design principles and change management best practice is essential, as is the ability to influence leaders, navigate change with confidence and bring sharp project management and analytical skills. You are responsible for guiding clients through the Kraken migration framework (BOT method), mentoring internal and external stakeholders, and ensuring operational success and long-term sustainability of the target operating model. While operations will be your core focus, you’ll also need a solid grasp of broader retail functions – how data, comms and marketing interact with operations to shape customer outcomes and influence the success of the new model. While the primary focus is the C&I function, you’ll also need B2C experience to effectively support clients across the portfolio. When executed well, these transformations can feel truly magical – across the whole organisation, and most importantly, our clients’ customers. The SCDL role is to make sure that magic is felt. Responsibilities: what you'll do Consultative Leadership & Client Engagement: Lead client interactions through the entire BOT program lifecycle, providing hands-on consulting and fostering a learning environment by guiding clients to take ownership early in the migration process of the operational programme. Help mobilise and set up initiatives such as Operations Transformation Office (OTO - client’s internal change management team), Early Adopters and work closely with Kraken’s Tech Teams to enable a smooth transformation. Establish strong relationships within the client’s Senior Leadership team, acting as a trusted advisor and helping to shape, influence and unblock strategic decisions. Empower the client’s migration ‘Ambassadors’ to become champions of the model, ensuring the program’s long term adoption and accountability across the organisation. Shape planning so it aligns with the client’s goals and aspirations. Project Management: Guide the delivery of Kraken programmes – from Leadership Development to Skills Based Learning – by defining clear programme milestones that keep teams and stakeholders on track and organised. Tech teams so operational and technical migrations run in lockstep, reducing friction and keeping delivery on track. Drive continuous improvement and iteration, tailoring solutions based on client-specific needs. Mentorship & Coaching: Cultivate future leadership by mentoring and coaching the client’s OTO and internal teams, enabling them to be successful in a Kraken powered organisation. Ensure that internal stakeholders, including the OTO team, are fully equipp

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