Staff Software Engineer (Platform)

Dialpad · Kitchener, Canadasenior

In short

▸Arquitecto de servicios compartidos que transforma sistemas monolíticos en componentes reutilizables.
▸Trabajas en una visión de 1-3 años para mejorar escalabilidad, seguridad y productividad del equipo de ingeniería.
▸Destacan por ser un rol clave en la plataforma AI, con impacto directo en la experiencia de desarrolladores y la arquitectura del sistema.

Proficiency in English is required.

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What they ask for

✓Experiencia demostrada en arquitectura de sistemas distribuidos.
✓Habilidades para definir roadmaps técnicos de 1-3 años.
✓Capacidad para escribir documentación arquitectónica clara y completa.
✓Experiencia con servicios reutilizables y desacoplamiento de funcionalidades.
✓Habilidades para estimar recursos técnicos y requerimientos de proyectos.
✓Experiencia trabajando con equipos de ingeniería multidisciplinarios.

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability. This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices. What you’ll do • Define a 1-3 year roadmap/vision for Shared Services. • Write clear and complete architectural design documents that are easily understood by other team members. • Provide estimates on technical resources and requirements necessary to plan and begin projects. • <span style="font-size: 12pt; font-family: helvetica, ar

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