Customer Success Manager - China

Dlocal·Shanghaimid

In short

→Gestiona relaciones con clientes B2B en China para un procesador de pagos global.
→Trabajas en equipo con áreas internas y clientes para resolver problemas y mejorar resultados.
→Destaca por liderar iniciativas de éxito del cliente en mercados emergentes con impacto global.

Nivel intermedio de inglés (escrito y hablado)

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What they ask for

✓Experiencia comprobada en gestión de relaciones B2B.
✓Habilidades sólidas de comunicación y escucha activa.
✓Capacidad para resolver problemas de forma natural y proactiva.
✓Experiencia en gestión de proyectos o éxito del cliente.
✓Capacidad de priorizar y gestionar múltiples tareas en entornos dinámicos.
✓Disponibilidad para trabajar en horarios que cubran diferencias horarias.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Gestión de relaciones con clieGestión de proyectosResolución de problemasComunicación efectivaColaboración transversalAnálisis de datosPresentacionesHerramientas de productividadComunicación en entornos B2BGestión de expectativas

Who should you write to at Dlocal?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity? We are looking for a Customer Success Manager based in China who will be responsible for developing long-term relationships with our customers. Looking for a reliable, analytical, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment. Our ideal candidate will also have experience developing B2B relationships across functional areas as well as a background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

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