Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

Thermondo·Berlin (Zentrale)mid

In short

→Gestionar la estrategia y evolución de productos para atención al cliente en Thermondo.
→Desarrollar soluciones con IA y automatización para resolver consultas más rápido y mejor.
→Cubrir el permiso de paternidad/maternidad con un rol clave y puente entre equipos operativos y técnicos.

C2 level English proficiency required

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What they ask for

✓Al menos 3 años como Product Manager, preferiblemente en atención al cliente, servicio o after-sales.
✓Experiencia práctica con CRM, especialmente Salesforce Service Cloud.
✓Interés y experiencia inicial con IA: copilotos, agentes o soluciones similares.
✓Capacidad para automatizar procesos y estandarizar flujos operativos.
✓Enfoque basado en datos: uso de métricas, feedback y análisis cualitativo.
✓Nivel C1 de alemán y C2 de inglés.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Salesforce Service CloudAI copilotsAI agentsCRM systemsData-driven decision makingCross-functional teamworkProduct roadmapCustomer satisfaction metricsResolution timesAdoption metrics

Who should you write to at Thermondo?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

We're looking for Join our innovative team at thermondo as a Product Manger (f/m/d and make a significant impact in reducing carbon footprints in private households. We value proactive problem-solving, innovative technology solutions, and the ability to clearly communicate technical information across departments. If you are a passionate to leverage technology for a sustainable future, thermondo is the place for you. If you enjoy this Developing and executing a strategic product roadmap for Customer Care, ensuring that customers receive fast, high-quality resolutions. Identifying the right opportunities, testing ideas quickly with AI prototypes and turning validated concepts into useful products. Leading a cross-functional team through discovery, prioritisation and delivery. Standardising and automating operational processes with the Customer Care leadership team, ensuring that new solutions work in day-to-day operations. Measuring the impact of your products through customer satisfaction, user feedback and adoption, as well as resolution times and quality, and continuously improving based on what you learn. And recognise yourself here You have at least three years of experience as a Product Manager, ideally in Customer Care, Service, Support, After-Sales or a related operational environment. Customer Care products: You have built or improved products, workflows or digital experiences that help customers find answers or resolve issues. CRM systems: You have hands-on experience with CRM systems. Experience with Salesforce Service Cloud is particularly relevant. AI applications: You have a strong curiosity about AI and initial practical experience with AI copilots, agents or comparable solutions in a product or operational context. Automation: You have standardised or automated processes to improve efficiency, quality or consistency. Data-driven product work: You use metrics, customer feedback and qualitative insights to prioritise opportunities and measure product impact. Stakeholder management : You can align business partners with different perspectives around a clear roadmap and make sound prioritisation decisions. Very good German skills at C1 level and English skills at C2 level are required. We offer a challenge with purpose - the better our tech, the more people will live climate-neutral and the better the world becomes for future generations We offer a fantastic culture in the tech team and beyond Modern office in the heart of Berlin Work from home - up to 3 days a week You receive an Urban Sports Club membership & nilo.health membership You can lease a job bike or bring your dog one day/week Corporate Benefits at more than 100 partners 20% employer contribution to your pension and disability insurance About us Every application is welcome here - regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation or identity. We are convinced that everyone is valuable and deserves a fair chance. Software has always been part of thermondo’s DNA. We have been the first to digitize trade a decade ago. Today, our proprietary software enables 800 thermondinos to scale the heating transition in Germany. But we want more.

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