Sales Engineer III

Dialpad · Tokyo, Japanmid

In short

▸Ingeniero de ventas que lidera demostraciones y pruebas de concepto en Japón.
▸Trabaja con ejecutivos comerciales para entender necesidades técnicas y presentar soluciones con Dialpad.
▸Destacado: Trabajo híbrido en Tokio con hasta un 50% de viajes.

Fluency in English required for customer and internal communication.

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What they ask for

✓Experiencia previa como Sales Engineer o rol técnico similar.
✓Capacidad para liderar demostraciones técnicas y pruebas de concepto.
✓Conocimiento profundo de soluciones de comunicación unificada (UCaaS/CCaaS).
✓Habilidades de comunicación claras para audiencias no técnicas.
✓Experiencia en trabajo colaborativo con equipos de ventas y productos.
✓Disponibilidad para viajar hasta un 50% y trabajo híbrido en Tokio.

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. This position reports to our Japan Country Manager, and is hybrid from our Tokyo, Japan office. This role will require up to 50% travel. Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions. In this role, our Sales Engineers will help businesses solve complex communication problems that affect everyone around the world. Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer S

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