Customer Experience Specialist

Flex · Remote / Costa RicaRemotemid

In short

▸Especialista en experiencia del cliente para dueños de empresas afincados en fintech de alto impacto.
▸Resuelves problemas complejos de finanzas, cumplimiento y fraude con autonomía y atención premium.
▸Trabajas en un equipo pequeño y de alta performance que construye un sistema financiero inteligente desde cero.

Bilingüe (inglés y español) altamente recomendado, con fluidez en ambos idiomas para inter

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What they ask for

✓Experiencia en servicio al cliente de alto nivel, idealmente en fintech o banca digital.
✓Capacidad para resolver problemas complejos con autonomía y precisión.
✓Buen manejo del cumplimiento y detección de fraudes en entornos financieros.
✓Habilidades de comunicación claras y empáticas para tratar con clientes de alto valor.
✓Disposición para operar en entornos ágiles, de alta velocidad y con propiedad real del resultado.
✓Portafolio o historias de casos donde demostraste impacto en la experiencia del cliente.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

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Who should you write to at Flex?

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Flex is building the AI-native private bank for business owners. We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners. Since launching publicly in September 2023, Flex has scaled from zero to nine-figure annualized revenue, with a clear path to profitability by late 2026. We move fast, ship relentlessly, and operate with extreme ownership. Our customers are affluent business owners ($3–$200M in revenue)—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved. Flex has raised $100M+ in equity and $300M+ in debt. - Mission-critical problems: We build software that directly controls how money moves at scale. - High bar, low ego: Small teams, exceptional people, real ownership. - Speed over comfort: We prioritize execution, quality, clarity, and results. - Enduring impact: What we’re building will define how a generation of owners runs their businesses. Team & Locations We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote. Flex Fuels Ambition. 🕺About the Role This isn't traditional customer support. You're a trusted advisor serving our high-net-worth members. We're committed to delivering premium, white-glove service with an uncompromising standard for quality. You'll operate as an autonomous problem-solver, handling complex fintech scenarios with precision and sophistication, including cross-functional troubleshooting, compliance coordination, and fraud detection.

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