Senior Market Manager

Airbnb · Los Angeles, California, United Statessenior

In short

▸Gestión estratégica de mercado para Airbnb Luxe, enfocada en adquirir y desarrollar propiedades de lujo.
▸Día a día: captar nuevos anfitriones, lanzar mercados, gestionar relaciones y optimizar listados con enfoque en lujo y experiencia.
▸Destacado: ser el experto local en lujo y realidad inmobiliaria, combinando relaciones y datos para crecer el mercado.

Fluent English required for internal and external communication.

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What they ask for

✓Experiencia comprobada en adquisición de supply o gestión de cuentas en sectores de lujo (inmobiliario, viajes, servicios).
✓Habilidades de venta consultiva y comunicación efectiva con altos patrones de calidad.
✓Capacidad para liderar lanzamientos de mercado desde cero, incluyendo planificación y coordinación cruzada.
✓Conocimiento profundo del mercado inmobiliario de lujo y tendencias de viaje de lujo en regiones específicas.
✓Capacidad para analizar datos y ofrecer recomendaciones estratégicas a anfitriones.
✓Excelentes habilidades de colaboración con equipos internos (Servicio al Cliente, Calidad, Producto).

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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges. The Difference You Will Make: As a Luxe Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management. A Typical Day: Supply Acquisition & Pipeline Development • Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals • Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators • Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation • Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience Market Development & Launches • Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring • Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape • Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region Host Account Management & Optimization • Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor • Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations • Support onboarding of new listings for assigned hosts, ensuring a seamless experience • Design and deploy strategies to manage and optimize long-tail hosts across your markets • Improve listing bookability through performance analysis and targeted host education Cross-Functional Collaboration & Escalations • Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives • Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility • Cascade host feedback to relevant stakeholders to inform product and policy decisions • Educate hosts on significant product u

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