Technical Support Engineer, Zero Trust

Cloudflare·In-Officesenior

In short

→Ingeniero de soporte técnico especializado en cero confianza para clientes empresariales en Singapur.
→Días típicos: resolver problemas técnicos complejos, configurar autenticación avanzada (SSO, SAML, OIDC) y colaborar con ingeniería y producto.
→Lo destacado: trabajar como asesor técnico clave para clientes de alto impacto, influyendo directamente en mejoras de producto y seguridad.

Fluent English required for customer and team interaction

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What they ask for

✓4 años como ingeniero de soporte o nivel superior
✓Experiencia en soporte técnico de alto nivel para clientes empresariales
✓Conocimiento avanzado en Zero Trust, especialmente Access, Gateway y Teams
✓Capacidad para diagnosticar problemas de autenticación (SSO, SAML, OIDC)
✓Habilidades de comunicación clave para interactuar con clientes técnicos
✓Capacidad para escribir documentación técnica clara y precisa

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Cloudflare Zero TrustAccessGatewayTeamsSSOSAMLOIDCIdentityDevice SecuritySecure Application Access

Who should you write to at Cloudflare?

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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Singapore About the Team The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. What You'll Do Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence. • Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway, and Teams. • Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access. • Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings. • Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. • Partner with Cloudflare’s Product, Engineering, and Security teams to escalate and resolve advanced customer issues. • Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. • Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools. What We're Looking For • You have a minimum of 4 years experience working as a Support Engineer / Sr. Support

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