Customer Evidence Manager

Dropbox · Remote - US: Select locationsRemotesenior

In short

▸Liderazgo de pruebas de clientes para impulsar ventas en empresas.
▸Diriges a agencias para crear casos de éxito, testimonios y evidencia credible con impacto directo en ventas.
▸Eres el experto editorial que asegura que la evidencia de clientes proteja la confianza y acelere los ciclos de venta.

Proficiency in English is required.

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What they ask for

✓Experiencia en marketing de clientes o gestión de pruebas de clientes en empresas B2B.
✓Capacidad para liderar y dirigir agencias externas en la producción de contenido.
✓Conocimiento profundo de cómo la evidencia de clientes afecta el cierre de ventas.
✓Habilidades sólidas de organización y gestión de procesos para mantener una biblioteca de pruebas actualizada.
✓Colaboración estrecha con equipos de ventas, éxito del cliente y marketing.
✓Comprensión del ciclo de ventas empresarial y de cómo la evidencia influye en decisiones de compra.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Customer storiesROI studiesVideo testimonialsPeer reviewsG2 reviewsCompetitive proofAsset libraryEvidence taxonomySales enablementEnterprise sales motion

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Role Description Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct. Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact. You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market. Responsibilities • Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue. • Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library — case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof<span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qotvejqz71zz89zgz122zz76zp18az83zz72zz122zz122zm0kfukz

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