Sales Engineer III

Dialpad · Austin, USmid

In short

▸Ingeniero de Ventas técnico que demuestra y configura soluciones de IA para clientes.
▸Día a día: demos, pruebas piloto, entrenamiento y resolución de problemas técnicos con clientes.
▸Destacado: trabaja con IA avanzada que resuelve problemas en tiempo real, no solo desvía consultas.

Fluent English required

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What they ask for

✓Experiencia previa en roles de ingeniería de ventas o soporte técnico para clientes.
✓Capacidad para explicar soluciones complejas a audiencias no técnicas.
✓Conocimiento profundo de productos de comunicación, telefonía o colaboración digital.
✓Habilidades de presentación y storytelling técnica.
✓Capacidad para liderar pruebas piloto y configurar sistemas para clientes.
✓Colaboración estrecha con equipos de ventas y productos.

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Dialpad platformAI agentsVoice and digital CXProof of conceptSystem configurationAdmin trainingUser trainingTroubleshootingProduct demosCustomer success integration

Who should you write to at Dialpad?

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. This position reports to our Manager, Sales Engineering, with preferred working hours dependent on the Sales team's location. Dialpad’s Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions. In this role, our Sales Engineers will help businesses solve complex communication problems that affect everyone around the world. Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success,

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