Sr. Software Development Engineer in Test

Dialpad · Kitchener, Canadasenior

In short

▸Desarrollas frameworks de pruebas escalables para validar funciones de IA en plataformas de contact center.
▸Tu trabajo diario incluye pruebas de UI, API, rendimiento y capacidad, con foco en comportamientos no deterministas de IA.
▸Destacado: Crea la instrumentación para hacer testable el comportamiento impredecible del AI en tiempo real.

Proficiency in English is required for collaboration across global teams.

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What they ask for

✓Experiencia sólida en desarrollo de pruebas automatizadas (SDET).
✓Habilidades en pruebas de UI, API y rendimiento.
✓Conocimiento profundo de pruebas de microservicios y sistemas distribuidos.
✓Capacidad para diseñar estrategias de pruebas para comportamientos de IA no deterministas.
✓Experiencia en entornos cloud (AWS, GCP o similar).
✓Inspiración en calidad de producto y pensamiento centrado en el cliente.

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. Software Developer in Test (SDET) in the Contact Center QA team, you're both a skilled developer who builds elegant, scalable test frameworks and a quality advocate who leads a team to optimal customer outcomes. You write the API, UI, capacity, security, and performance tests necessary to validate that features work as expected. You build the instrumentation that makes non-deterministic AI behavior testable in the first place. Most importantly, you own product and feature quality end-to-end, keeping communications flawless for the banks, hospitals, veterinarians, and other businesses that trust Dialpad with every conversation. What you’ll do • Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels. • Develop, execute, and analyze test runs for the capacity of microservices and performance of key product scenarios. • Own the test strategy for Dialpad’s latest AI Cont

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