Payments Specialist - Risk & Chargeback

Airbnb·Gurugram, Indiamid

In short

→Especialista en riesgo de pagos que investiga y resuelve casos de fraude y chargebacks.
→Trabaja con sistemas internos, políticas y equipos multidisciplinarios para mejorar seguridad y automatización.
→Destaca por su enfoque en datos, análisis de patrones y colaboración con proveedores externos.

Proficiency in written and verbal English required.

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The questions they'll ask you

1. ¿Cómo abordarías una explosión repentina de chargebacks en una región específica?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓3-5 años en prevención de fraude, chargebacks o operaciones de riesgo en comercio.
✓Disponibilidad para turnos de 5 días/semana, incluyendo fines de semana y horarios no convencionales.
✓Habilidades sólidas de comunicación y resolución de problemas con enfoque en experiencia del cliente.
✓Capacidad para investigar patrones de cuenta y detectar vulnerabilidades de producto.
✓Experiencia en documentación detallada y escalado de casos complejos.
✓Conocimiento en sistemas de riesgo y herramientas de detección proactiva.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Airbnb Payments Risk SystemsChargeback Management ToolsFraud Detection PlatformsInternal Policy Documentation Product Support Workflow ToolsData Analysis ToolsRisk Case Management SystemCross-functional CollaborationVendor Integration InterfacesAutomation Enhancement Tools

Who should you write to at Airbnb?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc. The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated. The Difference You Will Make: Sr. Analyst supports Airbnb’s payments risk activities. This position is responsible for managing high volumes of alerts and/or cases generated by multiple queues to satisfy processes required by risk programs. This role ensures that day-to-day risk activities relating to these programs are maintained to a high standard. A Typical Day: Review and investigate alerts or cases escalated from various sources to prevent and mitigate fraud Maintain Subject Matter Expertise of your respective Specialization to successfully complete core work and escalations • Educate users on how to maintain security and safety while using Airbnb responsibly • Investigate complex situations and potential fraud surfaced in high volume queues • Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes • Understand our risk systems and investigate account patterns • When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family • Maintain high levels of confidentiality while performing investigations • Comprehensively document investigations • Develop and maintain a comprehensive understanding of the purpose of your Specialization • Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task. • Demonstrate great judgement and be open to sharing what you know with others. Your Expertise: • 3-5 years of experience in chargeback , fraud prevention, or risk operations within a merchant or retail environment • Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening/night or early morning hours. • Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience. • Excellent problem solving, critical thinking, analytical, abil

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