Credit Operations Manager

Stripe·Chicago, Atlanta, US-RemoteRemotesenior

In short

→Liderar un equipo de operaciones crediticias para evaluar riesgos y habilitar productos de Stripe.
→Trabajar en estrategia, automatización con IA y mejora de procesos operativos a escala global.
→Destacado: liderar transformación operativa con enfoque en inteligencia artificial y escalabilidad.

Proficiency in English is required

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What they ask for

✓10-15 años en underwriting comercial
✓3-5 años liderando equipos de riesgo crediticio
✓Experiencia en modelado de riesgo financiero o forecast de flujo de efectivo
✓Habilidades comprobadas en liderazgo de equipos altamente productivos
✓Capacidad para traducir estrategias en operaciones escalables
✓Experiencia en colaboración con equipos técnicos y de producto

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AI-enabled toolsRisk teamCredit StrategyProductEngineeringData ScienceOperational capabilitiesCredit controlsAutomationChange management

Who should you write to at Stripe?

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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk team helps maintain a healthy financial ecosystem for businesses around the world. Credit Operations conducts credit risk assessments, underwrites small and mid-sized users, and develops mitigation strategies that enable Stripe to take smart risks while supporting growth. The globally distributed team partners with stakeholders across regions to support new and existing users and products. What you’ll do As a Credit Operations Manager, you will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations. You will help enable new and existing Stripe products by translating product strategies into operational capabilities and appropriate credit controls. In partnership with Credit Strategy, Product, Engineering, and Data Science, you will launch new programs and advance AI-enabled automation across Credit Operations. Responsibilities • Lead, motivate, and develop a high-performing Credit Operations team by setting clear goals, providing regular coaching and feedback, and supporting professional growth • Assess the team’s current and future capability needs and partner on hiring, workforce planning, and development strategies to close material gaps • Set priorities for the team in alignment with Credit’s broader strategy and translate them into clear goals, work plans, and operating mechanisms • Evolve Credit Operations’ systems, processes, and operating model to improve decision quality, mitigate emerging risks, and scale efficiently • Support new and existing Stripe products by assessing credit and operational impacts, defining requirements and controls, and preparing Credit Operations for launch and ongoing support • Partner with Risk leadership and cross-functional stakeholders to prioritize investments in risk mitigation, operational efficiency, and user experience • Use AI-enabled tools and partner with technical and operational stakeholders to test and implement automation, with appropriate quality controls and change management • Define and manage operating metrics and service-level agreements, using performance insights and root-cause analysis to drive improvements • Oversee credit-related vendor performance and ensure work meets applicable quality and compliance standards Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 10-15 years of work experience in commercial credit underwriting • 3-5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment • Experience in financial risk modeling or cash-flow forecasting • Proven track record of building, leading, and developing high-performing teams, including setting goals, managing performance, and coaching team members • Strong strategic thinking and problem-solving skills with the ability to translat

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