Manager, Customer Success

Asana·San Franciscosenior

In short

→Liderar un equipo de CSMs para clientes enterprise en Asana, enfocado en crecimiento y valor a largo plazo.
→Construir programas escalables para adopción de productos y uso de IA, con foco en salud del cliente y retención.
→Destacado: rol clave en la transformación estratégica de clientes enterprise mediante IA y colaboración avanzada.

English fluency required

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓7+ años en Customer Success o Gestión de Cuentas en SaaS enterprise.
✓2–3 años como líder de equipo o en roles de people leadership.
✓Experiencia comprobada con cuentas enterprise de alto valor y alto impacto.
✓Capacidad para gestionar relaciones ejecutivas (C-suite) y actuar como consejero estratégico.
✓Enfoque operativo para diseñar y escalar procesos, playbooks y programas.
✓Habilidad analítica sólida con experiencia en métricas SaaS (GRR, NRR, adopción).

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AsanaSaaSEnterpriseCustomer SuccessAccount ManagementAIMLProduct AdoptionCustomer HealthExecutive Business Reviews

Who should you write to at Asana?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. As a Manager, Customer Success (L7), you will lead our Enterprise Accounts team, taking ownership of the health, growth, and strategic value delivery of our most critical enterprise customer relationships. Reporting to Customer Success leadership, you will coach and develop a team of Enterprise Customer Success Managers, build scalable programs that drive adoption and AI consumption, and serve as a key cross-functional partner across Sales, Product, and Enablement. You will bring people leadership, operational excellence, and customer obsession to drive AI-driven transformation across our enterprise portfolio. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve • People Leadership & Coaching: Coach, mentor, and develop a high-performing team of Enterprise CSMs through regular 1:1s, performance reviews, and career development planning while defining goals, KPIs, and success metrics. • Executive Relationship Advisory: Build and nurture executive-level relationships with enterprise customers, serving as an escalation point, strategic advisor, and leader for executive business reviews. • Program & Operational Scaling: Design and launch scalable programs and operational frameworks to improve customer health, drive product adoption and AI consumption, and optimize retention across the enterprise portfolio. • Portfolio Risk & Opportunity Management: Identify, track, and mitigate churn risk while systematically surfacing and converting expansion opportunities. • Cross-Functional Voice of Customer: Partner closely with Sales on account strategy and collaborate with Product to capture product gaps, synthesize customer feedback, and influence the product roadmap. About you • Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. • 7+ years of experience in Customer Success or Account Management within Enterprise SaaS, with at least 2–3 years in a direct people leadership or team management role. • Proven track record managing complex, high-value enterprise accounts, with experience in the AI or ML space strongly preferred. • Operationally minded leader capable of building, executing, and iterating on programs, playbooks, and processes at scale. • Commanding executive presence with comfort navigating C-suite relationships on behalf of your team and the organization. • Strong analytical mindset with experience owning and reporting against key SaaS metrics, including GRR, NRR, and adoption KPIs. • Exceptional cross-functional communicator skilled at partnering across Sales, Product, and Enablement teams. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you

Looking for something similar?

Leave your email and we'll alert you when matching jobs appear.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.