Software Engineer (Agentic Systems)

Dialpad · Bay Area, USsenior

In short

▸Desarrollar sistemas de IA autónomos que resuelvan problemas en tiempo real durante conversaciones.
▸Trabajar en una arquitectura de agentes múltiples para razonamiento y ejecución de tareas en entornos empresariales.
▸Destacar como pionero en una plataforma de IA que va más allá de los copilotos pasivos hacia agentes que actúan con autonomía.

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What they ask for

✓Experiencia sólida en diseño de sistemas distribuidos y arquitectura de software.
✓Conocimiento profundo en IA generativa, razonamiento de agentes, o sistemas autónomos.
✓Capacidad para liderar la estrategia técnica y avanzar en infraestructura de agente.
✓Experiencia con ciclos de desarrollo de software de producción de alta escala.
✓Habilidades empatéticas y colaborativas en entornos de equipo multidisciplinario.
✓Disposición para trabajar en un ambiente rápido, innovador y altamente técnico.

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Who should you write to at Dialpad?

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About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows. You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture. This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our Bay Area office. What you’ll do • Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems. • Build & Scale: Design and depl

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