CX Strategy Manager, AI Transformation

Samsara · Remote - USRemotemid

In short

▸Liderar la transformación con IA en la experiencia del cliente (CX) en una empresa de IoT líder.
▸Trabajar en prototipos rápidos y soluciones con ingeniería para mejorar flujos de trabajo y experiencia de usuario.
▸Destacar por aplicar IA al análisis de feedback y acción proactiva en CX, con impacto real en operaciones del mundo real.

Fluency in English required for collaboration across global teams.

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What they ask for

✓Experiencia en estrategia de experiencia del cliente (CX) con enfoque en transformación digital.
✓Capacidad para liderar proyectos de IA aplicada a la experiencia del cliente.
✓Habilidades sólidas de traducción de ideas de negocio a prototipos técnicos.
✓Experiencia colaborando con equipos de ingeniería para desarrollo de soluciones.
✓Enfoque centrado en resultados y ejecución ágil con ciclos rápidos.
✓Compromiso con la seguridad y sostenibilidad en operaciones físicas.

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AIMachine LearningNatural Language Processing (NCustomer Feedback AnalysisCX StrategyPrototypingProduct DevelopmentCross-functional CollaborationData-Driven Decision MakingIoT

Who should you write to at Samsara?

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Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a critical member of the Customer Experience Strategy team, you will be advancing our mission of delivering a superior experience throughout the customers' end-to-end journey. You will do this by bringing an AI forward approach to problem solving, leading an AI transformation from a CX lens. This role reports directly to the Head of CX Strategy and will collaborate closely with leaders across the organization. You will move with urgency and speed, running rapid cycles from concept to prototype to development and rollout. You are first and foremost a builder, and will partner with the engineering team to translate business opportunities into tools and workflows that equip the business to deliver at a higher standard. You understand that AI is changing how companies listen to, understand, and act on customer feedback, and you're excited to bring that thinking into practice. This is a remote position open to candidates residing in Canada and the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a

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