Designated Support Engineer

Asana·Dublinmid

In short

→Ingeniero de soporte técnico asignado a clientes enterprise en Asana.
→Gestión diaria de casos, soporte en video y relaciones personalizadas con clientes clave.
→Destaca ser el punto de contacto técnico principal y único para clientes importantes.

Fluency in English required for customer interactions and internal collaboration.

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The questions they'll ask you

1. ¿Cómo manejarías un caso crítico de un cliente enterprise con un plazo ajustado para resolverlo?

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

✓Experiencia previa en soporte técnico o soporte al cliente con enfoque técnico.
✓Capacidad para gestionar múltiples casos simultáneamente con alta precisión.
✓Conocimiento profundo de productos SaaS y herramientas de colaboración.
✓Habilidades de comunicación clara y empática en inglés.
✓Capacidad para trabajar en equipo con áreas como Customer Success y Product.
✓Disponibilidad para trabajar en oficina en Dublín (lunes, martes, jueves) con flexibilidad.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

AsanaCustomer SupportTechnical Account ManagersCustomer SuccessProductVideo supportCase managementTroubleshootingProduct expertiseCross-functional collaboration

Who should you write to at Asana?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

As a Designated Support Engineer (DSE) at Asana, you’ll be the named technical support partner for a set of our enterprise customers . You’ll build strong, ongoing relationships through personalized support, timely case management, and deep product expertise . This is a hands-on role focused on delivering high quality, customer centric service to our most engaged users, ensuring that entitled customers receive responsive, thoughtful, and proactive support . In addition to owning support for your assigned accounts, you’ll also contribute to broader case queues, working cross-functionally with teams across Customer Support (including Technical Account Managers), Customer Success, and Product to help drive resolution and share insights . You’ll thrive in this role if you’re detail oriented, collaborative, and passionate about helping customers succeed . This role is based in our Dublin office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve • Serve as the named support partner for designated customers, providing guidance on issues, features, and best practices to accelerate adoption, optimize usage, and build long-term trusted customer relationships . • Manage the full lifecycle of product cases for your assigned customers—triaging, troubleshooting, providing deep product knowledge, and resolving issues in partnership with internal teams . • Provide live, scheduled video support upon request, delivering high-touch service when it matters most <span data-path-to-node

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