TechOps Generalist - 12 Month FTC

Kraken · London, UKmid

En corto

▸Operador técnico generalista en una empresa de energía verde con foco en seguridad y experiencia del usuario.
▸Trabajas diariamente con identidad, dispositivos, redes, automatización y soporte directo a empleados globales.
▸Destaca la cultura centrada en personas, sin enfocarse en métricas de tickets, sino en experiencia humana.

Experiencia previa trabajando con equipos globales en entornos multilingües.

En ~1 minuto te damos: quién te entrevista, las preguntas probables con respuestas desde tu CV, y tu CV adaptado a esta vacante. Gratis, sin tarjeta.

¿Qué piden?

✓Experiencia práctica en roles de IT, TechOps o sistemas.
✓Conocimiento avanzado en Windows y macOS con habilidades sólidas de resolución de problemas.
✓Experiencia en soporte 1º, 2º y 3º nivel.
✓Capacidad para operar en entornos ambiguos y manejar prioridades múltiples.
✓Fundamento técnico en identidad, MDM, SaaS y redes.
✓Enfoque centrado en personas y comunicación clara con públicos técnicos y no técnicos.

¿No cumplís todo? Es lo normal — tu dossier gratis te dice qué gaps tenés y cómo cubrirlos en la entrevista.

WindowsmacOSMDMSaaSIdentitySSONetworkingAutomationOffice InfrastructureSecurity

¿A quién escribirle en Kraken?

Tu dossier gratis identifica a las personas que te entrevistarían — con su background, qué valoran y cómo escribirles para destacar antes de aplicar.

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business. 🏡 Where you'll fit in As a TechOps Generalist, you’ll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it’s easy, human, and effective.

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