Manager, Account Management

Adyen·Singaporesenior

In short

→Liderazgo de equipo de gestores de cuentas en pagos para grandes clientes.
→Gestión de relaciones estratégicas, negociaciones y desarrollo de talento con enfoque en crecimiento de ingresos.
→Rol clave para impulsar innovación y eficiencia en el equipo de comercio global.

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What they ask for

✓10+ años en gestión de cuentas, ventas o consultoría.
✓3+ años gestionando equipos.
✓Experiencia comprobada en negociaciones complejas y liderazgo ejecutivo.
✓Capacidad para operar en entornos inciertos y gestionar múltiples prioridades.
✓Habilidades de comunicación y empatía para mentorizar y motivar equipos.
✓Experiencia con clientes estratégicos y escalamiento de relaciones comerciales.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

PaymentsStrategic Account PlanningContract NegotiationsProduct Roadmap DiscussionsExecutive EngagementCommercial OKRsCross-functional CollaborationMerchant Escalation CallsAutomation InitiativesCommercial Tools

Who should you write to at Adyen?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Account Managem ent We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role as part of the Commercial Engine at Adyen, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen. What you’ll do As the Manager, Account Management, your role and some of your responsibilities will include: • Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement. • When needed, get involved in operational tasks, help build C-level relationships, and support the team in merchant escalation calls or critical negotiations. • Hire, develop and retain diverse talent to support our commercial and strategic ambitions. • Co-define and monitor Commercial OKRs achievement every year on a team and individual level. Report on performance and metrics at an executive level. • Collaborate cross-functionally to communicate Singapore merchant needs and feedback to HQ, impacting Adyen’s product innovation and development, and delivering merchant projects. • Drive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale” to achieve higher productivity and increased customer satisfaction. • Create an inspiring and collaborative team environment with an open communication/feedback culture. • Hands on management of key merchants. Who you are • An energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills. • Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment. • You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary. • You are passionate to push boundaries and create value in the payments space • You can manage complex projects to achieve the best results • You enjoy working in uncertain situations and you can deal with ambiguity • You are able to engage in and navigate fast-paced discussions internally and with customers to drive positive outcomes • You can work seamlessly with a global, multicultural team • Payments experience is a plus. Minimum Qualifications • 10+ years experience in account management, sales, consulting, or a related field • 3+ years experience managing teams</li

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