Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)

Clara·Bogota / CUN / Colombiamid

In short

→Asistente de atención al cliente B2B en fintech con enfoque en resolución de incidencias y retención.
→Trabajo diario: soporte multi-canal (email, chat, llamadas), seguimiento proactivo y análisis de problemas con herramientas como Zendesk y HubSpot.
→Destacado: ser parte de una de las empresas de mayor crecimiento en América Latina, con impacto en la eficiencia financiera empresarial.

Intermediate English proficiency and full professional fluency

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The questions they'll ask you

1. ¿Cómo abordarías un caso de cliente B2B que está considerando cancelar su servicio? Menciona herramientas y estrategias usadas.

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💵 USD · Remote · No visa

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What they ask for

✓Mínimo 2 años en soporte, éxito o experiencia del cliente.
✓Experiencia previa con clientes B2B, preferiblemente en fintech o startup acelerada.
✓Dominio avanzado de Google Drive, Zendesk y HubSpot.
✓Inglés intermedio avanzado, fluidez profesional.
✓Capacidad para manejar múltiples tickets con calidad y tono consistente.
✓Habilidades analíticas para identificar patrones y proponer mejoras.

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ZendeskHubSpotGoogle DriveemailchatphoneCRMCSSGoogle Sheetsinternal tools

Who should you write to at Clara?

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Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others. What you'll do We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers in Colombia. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence. In this role, you will: • Resolve escalated support issues through email, chat, and phone with empathy and precision. • Proactively investigate customer problems and document findings clearly in internal tools. • Provide follow-up support to ensure complete resolution and satisfaction. • Engage with customers considering cancelling or reducing their usage and offer solutions that support retention. • Identify trends in customer feedback and propose improvements to product or process. • Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction. • Use tools like Zendesk , HubSpot , and Google Drive to deliver high-touch, data-informed support. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Must haves • At least 2 years of experience in Customer Support , Customer Success , or Customer Experience roles • Previous experience supporting B2B clients , preferably in a Fintech or fast-paced startup • Advanced proficiency with tools like Google Drive , Zendesk (or similar CSS), and HubSpot (or similar CRM) • Intermediate English proficiency and full professional fluenc

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