Technical Account Management (TAM) Leader

Supabase · Remote, AnywhereRemotelead

In short

▸Líder técnico que guía y desarrolla un equipo de gestionadores de cuentas técnicas.
▸Se encarga de cubrir cuentas clave y relaciones con partners, asegurando soporte técnico proactivo.
▸Destaca por liderar sin solo gestionar: prioriza desarrollo del equipo y escalabilidad del modelo.

Fluency in English required for customer and cross-functional collaboration.

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What they ask for

✓Experiencia previa en roles de liderazgo técnico o de gestión de cuentas.
✓Capacidad demostrada para contratar, formar y desarrollar equipos.
✓Conocimiento profundo de plataformas de backend como Postgres, Auth, Storage, Edge Functions.
✓Habilidades avanzadas en comunicación técnica y gestión de relaciones con clientes.
✓Experiencia en manejo de cuentas estratégicas y alto valor (ARR).
✓Capacidad para crear y mantener playbooks y procesos estandarizados.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

PostgresAuthStorageEdge FunctionsRealtimeVector SearchNotionDraft TAM Accounts docPartner MappingsQBRs

Who should you write to at Supabase?

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ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE The Technical Account Manager (TAM) Leader owns the health, direction, and performance of the Technical Account Management function. Where an individual TAM is the primary technical partner for their own portfolio of accounts, the TAM Leader is accountable for the entire TAM book — every account covered by the team, every partner relationship with a technical dimension, and the people who deliver against them. The TAM Leader is both a player and a coach: they carry direct accountability for coverage decisions, escalation outcomes, and cross-functional alignment, while spending the majority of their time developing the individual TAMs so the team's proactive, relationship-first approach scales without becoming a response channel. CORE RESPONSIBILITIES PEOPLE LEADERSHIP & TEAM DEVELOPMENT The TAM Leader hires, coaches, and grows the TAM team so each member operates as a credible, proactive technical partner to their accounts. This includes: - Hiring and onboarding new TAMs, including running them through the TAM Path ramp - Running regular 1:1s, setting individual development plans, and giving direct feedback on account plans, QBRs, and escalation handling - Building and maintaining repeatable playbooks (upgrade runbooks, optimization playbooks, escalation patterns) so quality doesn't depend on tenure - Setting and holding the team to a consistent bar for technical depth, proactivity, and communication PORTFOLIO & COVERAGE OWNERSHIP The TAM Leader owns the coverage model for the entire function — deciding, tracking, and refreshing who is assigned where, and closing gaps as they surface. This includes the two account universes the role is accountable for: - Named accounts — the full book maintained in the Draft TAM Accounts doc https://app.notion.com/p/3b35004b775f805ab27ed2cfede681c1?pvs=21, currently ~$33.1M ARR across 120 accounts split across the team, capped at 20 accounts per TAM - Partner-mapped accounts — every partner with a named Technical Account Manager in the Partner Mappings https://app.notion.com/p/9715782ec0d645368d2bea677ae90759?pvs=21, spanning Strategic AI, Growth, and Other tiers - Running the quarterly review/refresh of assigned accounts, rebalancing books as ARR and strategic relationships shift - Resolving open coverage gaps (e.g. regions or account types with no TAM alignment) and deciding when a controlled exception, a new hire, or a change in tier definition is the right fix - Approving leadership-discretion assignments and cap exceptions, and making the trim/reassign calls when an account is dropped for capacity CUSTOMER TECHNICAL OWNERSHIP (OVERSIGHT) The TAM Leader ensures every assigned account — named or partner-mapped — has a clear, accountable technical owner. They spot-check account documentation, architecture understanding, and risk tracking across the book, and step in directly on the most strategic or highest-risk accounts. ONBOARDING AND ADOPTION (OVERSIGHT) The TAM Leader ensures the team consistently shortens time to value for new accounts by: - Auditing that architecture and deployment validation is happening post-sale, not skipped - Coaching TAMs on configuration guidance and best-practice delivery - Tracking early success milestones across the portfolio, not just account by account PROACTIVE TECHNICAL GUIDANCE (OVERSIGHT) The TAM Leader ensures environment reviews and risk/optimization surfacing happen on a regular cadence across the whole book, covering scalability, reliability, security, and lifecycle planning — and holds the team accountable when reviews lapse. ISSUE MANAGEMENT AND ESCALATION The TAM Leader is the escalation layer above the ind

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