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Staff Renewals Operations Manager

Gitlab·RemoteRemotesenior

In short

  • →Liderazgo en operaciones de renovaciones a gran escala, con enfoque en procesos, datos y automatización.
  • →Gestión del ciclo completo de renovaciones: identificación, cuota, cierre y limpieza de datos.
  • →Rol de alto impacto sin reportes directos, impulsando eficiencia y precisión en todo el equipo de ventas.

Proficiency in English is required.

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The questions they'll ask you

1. ¿Cómo has simplificado un proceso de renovación complejo mediante automatización en el pasado?

2. ¿Qué métricas de retención has definido o mejorado, y cómo impactaron los resultados?

3. Describe un caso donde identificaste un problema de datos en Salesforce y cómo lo resolviste.

🔒 +7 more questions

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💵 USD · Remote · No visa

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What they ask for

  • ✓Experiencia en operaciones de renovaciones o gestión de suscripciones a gran escala.
  • ✓Habilidades avanzadas en análisis de datos y reportes de retención, churn y downgrades.
  • ✓Capacidad para liderar procesos sin reportes directos, con influencia cruzada.
  • ✓Conocimiento profundo de Salesforce y flujos de datos entre CRM, facturación y suscripciones.
  • ✓Experiencia en automatización de procesos y creación de playbooks operativos.
  • ✓Capacidad para traducir necesidades de negocio en requerimientos técnicos con equipos de tecnología.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

SalesforceGitLabRevenue TechnologyRevenue AnalyticsFinanceCRMSubscription and Entitlement RQuotingOrdersBilling

Who should you write to at Gitlab?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Staff Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal. This is a senior individual contributor role with no direct reports. You'll lead through ownership and influence, connecting teams and workflows, turning ambiguous problems into clear next steps, and driving improvements that others across the revenue organization depend on. What you'll do • Own and continuously improve the end-to-end renewal operating model; from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes. • Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement. • Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each. • Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and the systems and data flows supporting customer relationship management (CRM), subscription and entitlement records, quoting, orders, billing, and reporting. Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls. • Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights that reduce manual effort and improve execution consistency. • Support renewals planning and capacity management, including segmentation implementation, coverage models, productivity assumptions, capacity modeling, supporting target setting, and scenario planning. • Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis. Requests may include user migrations, de-duplication, Renewal Manager ownership changes, compensation exceptions, and Salesforce or data issues. • Raise the operating standard in your domain by documenting processes, mentoring others on how

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