Technical Support Engineer II

Trueml · Remote in MexicoRemotemid

In short

▸Ingeniero de soporte técnico que investiga y resuelve problemas técnicos complejos en entornos de plataformas digitales.
▸Actúa como puente entre equipos cliente e ingeniería, con autonomía para manejar casos sin supervisión directa.
▸Destaca por su capacidad de traducir fallos técnicos en contexto de negocio para mejorar sistemas y procesos.

Nivel de inglés avanzado para comunicación técnica y documentación.

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What they ask for

✓Experiencia en soporte técnico avanzado o ingeniería de plataformas
✓Capacidad de investigación técnica autónoma y análisis de raíz de problemas
✓Habilidades sólidas de comunicación entre equipos técnicos y no técnicos
✓Conocimiento de entornos de producción y monitoreo de servicios
✓Capacidad para documentar y comunicar hallazgos técnicos con claridad
✓Proactividad para mejorar procesos y herramientas de soporte

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Who should you write to at Trueml?

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Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About the Role: TrueML Products is seeking a technically autonomous Platform Enablement Engineer II (PET) to serve as a critical bridge between our client-facing teams and core Engineering organization. In this role, you will move beyond standard troubleshooting to independently own complex technical investigations, identify root causes, and provide Engineering with high-quality technical context when deeper expertise or code changes are required. You will combine technical troubleshooting, operational ownership, and strong cross-functional communication to help keep the business moving while allowing Engineering teams to remain focused on high-value development. The ideal candidate demonstrates investigative grit, operates effectively with minimal supervision, translates complex system behavior into actionable business context, and actively contributes to improving the technical capabilities of the broader team.

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