Collections Specialist I

Trueml · Lenexa, Kansasjunior

In short

▸Especialista en colección que ayuda a consumidores a resolver deudas con empatía y claridad.
▸Interacción diaria con clientes por correo, llamadas entrantes y salientes, y mensajes digitales.
▸Destaca el enfoque híbrido de IA y humanos para mejorar la salud financiera de las personas.

No se requiere inglés

Apply on company site ↗Share on WhatsApp

In ~1 minute you get: who interviews you, the likely questions answered from your CV, and your CV tailored to this job. Free, no card.

🎧Land the interview? Bring the copilot. Our free extension listens to the live interview and flashes 3-4-word anchors from your resume and prep — glance, connect, talk. Get the extension →

What they ask for

✓Capacidad para comunicarse con empatía y claridad en múltiples canales.
✓Experiencia en atención al cliente o colección de deudas (mínimo 1 año).
✓Disponibilidad completa de lunes a viernes, 9:30 a.m. - 6 p.m.
✓Habilidades para manejar conflictos con profesionalismo.
✓Capacidad para aprender rápidamente modelos predictivos y procesos de negocio.
✓Proactividad para resolver cuentas y buscar soluciones personalizadas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Email MessagingInbound Call HandlingOutbound DialingDigital Communication ChannelsMachine LearningProprietary Predictive ModelsTransactional DataConsumer Financial Health ToolDebt Resolution PlatformsTrueAccord Systems

Who should you write to at Trueml?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. About This Role As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions through various communication channels, including email messaging, inbound call handling, and outbound dialing. We are hiring for our class starting on September 21 with a schedule of Monday through Friday, 9:30 a.m.- 6 p.m.

Don't apply unprepared

We research who's interviewing you, tailor your CV and rehearse you live — first one free.