Senior Customer Success Manager

diligentcorporation · München, Bavariasenior

In short

▸Gestiona el ciclo de vida del cliente desde onboarding hasta expansión en empresas multinacionales.
▸Actúa como puente entre clientes, equipo técnico y ventas para maximizar retención y satisfacción.
▸Destacado: Es clave para impulsar la expansión de productos a través de relaciones estratégicas con directivos.

Proficiency in English is required for communication with international clients and teams.

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What they ask for

✓Experiencia comprobada en gestión de clientes en empresas multinacionales.
✓Capacidad demostrada para liderar relaciones con ejecutivos y directores de consejo.
✓Habilidades avanzadas de gestión de proyectos y coordinación entre equipos técnicos y comerciales.
✓Enfoque orientado a resultados con foco en retención neta, NPS y uso del producto.
✓Capacidad para identificar oportunidades de expansión y transferirlas al equipo de ventas.
✓Excelente comunicación y resolución proactiva de problemas.

Don't tick every box? That's normal — your free dossier shows your gaps and how to cover them in the interview.

Brianloop's applicationsDiligent productsProject managementCustomer feedback loopsCross-functional coordinationSales team collaborationCustomer experience optimizatiGovernance solutionsCustomer lifecycle managementExpansion sales

Who should you write to at diligentcorporation?

Your free dossier identifies the people who'd interview you — their background, what they value, and how to reach out so you stand out before applying.

Position Overview: The Senior Customer Success Manager is a highly commercial minded and motivated individual that c oordinates successful end to end customer lifecycle management to ensure long-term satisfaction, accelerated net retention, NPS, product usage and referrals. The Senior Customer Success Manager is a naturally, collaborative individual who thrives in a customer focused environment and has had proven success in partnering directly with leaders of large multi-national companies in solving their governance challenges using our product offerings. Key Responsibilities • Seamless project management through all phases of the customer relationship, including managing the users of Brianloop's applications; the Board Directors and Corporate Executives. • Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Brianloop's products and services to then be passed to the Expansion Sales team. • Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations. • Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines. • Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products <li data-leveltext="" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],

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